You have 30 days from the date of delivery to return your items. After this period, returns will not be accepted.

You may begin by contacting us at info@emilia-melbourne.com to request a return form and receive the return address.

Then please proceed with packing your item – make sure to use the original packaging or at least similar to prevent damage.

We will provide you with a return address where you can send the prepared package. Please remember that you will pay for return shipping costs.

After we receive and inspect your item, we'll process your refund (or exchange

Refunds will be issued to your original payment method within 10 days after we receive your return.

Customers are responsible for return shipping costs.

Want a different size or colour? No problem! You can exchange new items within 30 days of delivery. Contact us to arrange an exchange.

Orders can only be cancelled before they are processed. Once your order has been shipped, you will need to return it.

If we made a mistake or your item arrived damaged, email info@emilia-melbourne.com with your order details and we'll fix it!

You can still return your item within 30 days, as long as it's unused and in perfect condition.